r/stelo

I think there are other apps you can use with this device? Maybe MyFitnessPal? Which ones and how to pair?

I’m looking for a new blood glucose - finger prick - meter. It has been awhile since I purchased one. What is the best for the money that won’t break the bank on test strips…I’m not using insurance.

Thank you!

About 3 weeks ago, my GCM sensor started reading very high numbers. There was no change in medication, activity, diet, or anything that might cause a much higher reading. I replaced the sensor and started getting readings that were back in line with previous readings.

I submitted a claim and never heard back from Stelo re: any decision they made or any follow up questions that may have, so I reached out to them today online.

Their response showed quite a bit of poor customer relations:

Upon reviewing case xxxxxx, the request has been denied. At this time, we do not have sufficient documented comparison results between your Stelo sensor and a glucose meter. Because of this, we’re unable to validate the reported concern or confirm that the sensor is inaccurate, which is why we’re unable to approve a replacement.

Additionally, comparing the sensor with previous sensors may not always provide an accurate assessment, as performance can vary due to several factors such as activity levels, stress, food intake, and temperature.

I truly apologize for the inconvenience. Please know that your case was carefully reviewed by our team, and this decision is final and outside of our control. While some Stelo customers may qualify for a biosensor replacement depending on the issue and validation, not all cases meet the required criteria, and some requests may be declined.

Thank you for your understanding, and please don’t hesitate to reach out if there’s anything else I can assist you with.

Update: my "usual" readings were mostly between 130-180. The readings with the sensor I reported were in the range of 230-250+. Those readings were consistent for the 5 days I was using that sensor. Once I replaced it with another Stelo sensor, the readings were back to the usual and within range.

It's always a 50/50 shot that the Stelo connects during pairing. Put the sensor in, put the covering on it and here I am having to remove this thing from my arm just to TRY another one. I miss the G7. NEVER had a problem with this. Stelo is trash...

I’ve had this sensor in for 9 days. Yesterday, it started giving low readings. Like most of the day it’s around 70. This is lower than my typical readings. Has anyone experienced this? I did not damage or bang the sensor in any way. Did it suddenly stop working? Maybe it’s accurate and my levels are just lower than normal since yesterday?

One of my doctors recommended getting a stelo as I’m suffering from post viral dysautonomia and feeling weird adrenaline type situations. They wanted to see if glucose was related. I eat dinner around 9pm and it’s usually rice, roast chicken, green beans and carrots. I get a spike after dinner. I lie down to go to sleep around 12:30am and try to sleep around 1am. Almost every night I get a notice glucose spike around 12:30am or sometimes 1:30am after I am already sleeping. What would be causing this?

I do NOT have diabetes, although I am probably hypoglycemic.

I feel like I followed the instructions about placement. The Stelo is on the back of my arm between my shoulder and elbow - it's close to my shoulder than to my elbow. My shirt sleeve covers it up.

I put it in right before I ate lunch today.

I have felt REALLY bad today - it was hard to stay standing (I have POTS). About 1 hour after lunch, my glucose reading went to "Below 70" and aside from a couple of jumps to 80, it has read "Below 70" all afternoon. Matches how horrible I feel, but...

Can that also happen if it's somehow not placed correctly? I am fairly thin.

I don't have finger prick kits because, again, I haven't been officially diagnosed with anything.

What to do?

I was finally able to revert my 6.1 a1c to a 5.4 late last year and my new a1c this month was 5.3. So I am glad I was able to use Stelo for this. I haven't been impressed with the customer support or their devices lately though. Nonetheless, Stelo played a huge role on this reversal.

My only complaint now is that I have like 8 Stelos and I cannot return them.

Other than the support issues, Stelo was great.

Just passed 14 days and went to replace my stelo.

Seems like bluetooth is a fail on this one. I even tried the magnet trick I read about to wake it up, but bt doesn’t see the device. Of course I also stopped bt, restarted the phone, uninstalled the app, etc.

Sounds like they are sending a new one but a 50% success rate isn’t promising