r/tenable

helloooooo
im a cloud engineer (not from the security team) and a few months ago we created some tenable nessus servers in OCI based on a request from our ISD/security team ok? okaayy
we used the tenable image/OS they requested and added our usual ansible SSH key same as all our other servers
however.. SSH access is not working at all it keeps asking for a password instead of accepting the SSH key and none of us can access the servers
now we need to install agents on them but we cannot even log in
ha anyone faced this before with tenable images on OCI? any idea what the issue could be? 😿🙏🏼

As a Tenable Vulnerability customer shouldn't you have an account manager assigned and meet on some regular cadence to discuss issues with the service and upcoming feature releases? Been a customer almost 2 years and I've never had one. This is the only 3rd party product we use where we don't have a rep assigned.