r/u_DoneRightbyDanielLLC

Today is day 82 of the Open Issues; Account info update and unable to reach a human being in regular C/S.

Today is a noteworthy day because today is the first day in which agents are actually working on the issues, saying the 'case has been escalated'.

So, in this instance, it took 82 days for the agents to start working on the open issues.

Some things I've learned along the way that helped me get this far:

1. Almost everything the agents say is rude, disrespectful, accusatory, aggravating, and antagonistic.
   I believe they do this with the intent of chasing the customer off so we don't ask them to do the work.

2. Being passive about this works significantly better than engaging and arguing with them.
   Settle in and be prepared for a lot of calls, a lot of nonsense, and a lot of poor behavior from them, as that's all they have to offer.
   Instead, have your own script ready, keep it basic and simple, and make sure you're clearly asking them to resolve the issue(s) in every call.

3. Be sure to document as you go. In 82 days I've documented hundreds of emails and thousands of phone calls; nothing extravagant, just a quick note.
   These numbers will come in handy when you're ready to file the lawsuit.

On February 26th, 2026, I found and reported two issues to Straight Talk:

1. Unable to edit my profile information, I get an error saying I need to call customer service to find out what to do next.
2. When I call customer service, the automated system hangs up without letting me speak with a human being.

I've provided all of the details to Straight Talk/ Tracfone/ Verizon more than 10,000 times and they still refuse to assist, or resolve the issues.

They make it worse with the use of Bad Customer Service; talking over me, ignoring me, arguing, lying, blaming, accusing, and so on.

They make it worse again by becoming abusive; verbally attacking/ assaulting, using insulting names and terms, and then hanging up after blaming me for their refusal to accept any details.

I realize that most of this behavior is just 'normal' for the foreign/overseas agents, and it's a cultural difference wherein they find it acceptable to speak to each other in such ways that we Americans consider abnormally rude, disrespectful, and harmful, but that doesn't make it okay. It DOES place the problem in the hands of the company that hires these horrible creatures.

So, if you're wondering whether or not to go ahead with business with Straight Talk, remember that to them it's okay to call the customer a 'stupid American asshole', to hang up on the customer, and/or to abuse the customer endlessly.

Despite my best efforts, it's been 11 weeks now, and there is still no resolution to either of these issues.

I have finally found and ordered a replacement service, and I look forward to trying that out.