What is going on with Uber support and backgrounds checks?
I'm in ontario, canada, submitted all my docs but background check showed needs attention and to contact support. They told me at some point in 2023 I attempted to sign up as a driver with Uber and that they initiated a background check through trition but it was never completed. I did sign up to drive then but never even opened the link at that time.
So after much back and forth with many agents they said they would send me another link to complete the background check. A few days went by and I never got the email, i contacted them again and they said they have no record of a new link being sent out so apparently the person I spoke to then initiated another link. A few more days go by and still no link. I contact them again and they tell me to do it myself and then upload the docs to them. They asked me to do a basic (level 1) check but given how much back and forth there was and how much things varied based on the agent, I did level 1 and 2.
This took 9 days to complete from the OPP. FINALLY I get my cleared background level 1 and 2 and then try to upload it to them. They then tell me that they can't accept an email from me and the app isn't allowing anything but photos. So I upload the screenshots, and they reject it. It took 5 different agents and a lot of wasted time to find a way to have the docs uploaded as pdf files. I also uploaded my driver's abstract. 1 day goes by and its rejected with the attached msg. From here onwards, I get this same message no matter which way I send screenshots or files to them. The message asks for one of a few docs and the one I upload is clearly one of them.
For some reason my account is stuck because of that uncompleted background check from 2023. It keeps saying I didnt provide anything sufficient to challenge a failed background check. I never failed one.
I spoke to supervisors and they assured me that they can see the docs and they don't understand why its not being accepted either??
They escalated the issue and it was supposed to be resolved but I just got the same God damned generic msg from them again today.
Also, the background check i did with The OPP is done by triton anyway so I dont understand why its rejected.
(The check i did was criminal record and judicial matters check)
Any ideas on what to do next??
I've been driving on lyft in the meantime but its not as busy as Uber.
Thanks in advance.