r/zenmarket

I received a car CD player through ZenMarket from Mercari. The seller stated it was working before removal, but when I received it, the CD mechanism was defective. It does not properly accept CDs, makes abnormal noise, ejects the CD after a short time, and scratched two of my CDs during testing.

I contacted ZenMarket as soon as I received and tested the item, with photos and video. Support replied that more than 14 days had passed since the Mercari transaction was completed, so they cannot contact the seller.

However, ZenMarket’s shipping help page says damaged/missing parcel issues should be reported within 14 days of receiving the parcel.

Has anyone dealt with this before? For insurance/compensation, does ZenMarket count the 14 days from the Mercari transaction completion date or from the date the parcel is received?

So normally I search up a book title so I can sort it by added date and price on auctions but that feature is removed today and it became something more like mercari and rakuten. This is a huge downgrade and possibly alienating me as a customer because everyday I checked what is new from some series that I am collecting and now that option is gone. I search up a title and it won't let me sort by date so I can't see what is new or not. Please fix this , I really like using zenmarket but this is a deal breaker for me.

Please bring back an option to set the style to the old one please

Hi everybody!
My quesiton is, I have something called "zenpoints" that supposedly covers 500 yen of shipping costs, and what I want to buy is asking me to pay 4150 yen (total). The annoying thing is that it's not like you just "pay" like on AliExpress; you have to add money to the site.

Let's say I add 4150 yen to cover the total. It doesn't tell me anywhere whether the Zenpoints are being used or not, and I don't want to be given the option to pay 500 yen with the Zenpoints after adding the money and seeing how the payment is progressing (which you can't see if you don't add balance). I'd hate for it to give me the option to pay 500 yen with the Zenpoints, leaving me with 500 yen on a site I'll never use again.

The question might be a bit long and specific, but if anyone has any information or better common sense than me, it would be appreciated!

Also, if it makes any difference, im From Argentina

I was looking at items for a bit and then all of a sudden, every single item that were listed from mercari became unavailable. Items from other websites are still available but Mercari has the most items. I am from Canada so this might be a location issue but a few hours ago everything was fine. Has anyone else experienced this problem recently? I hope this is just a website error that can be fixed.

So I shipped a parcel via EMS to Oman. But because of the on going war situation Japan post accepted my parcel processed it at the outward exchange office and returned it back to zenmarket warehouse … ( my thoughts: why did they accept in the first place)

It was a big parcel and I had paid 14000 JPY for the shipping.

1. It has been 4 days since the parcel was returned, yet, the return is not reflected in my account.

2. Will I get the refund of the 14000JPY ?

P.S. Shipped more than 600,000 JPY worth of stuff previously. My experience with ZENMARKET is getting worse by the day .

I deposited some funds with Wise to my account, but forgot to put reference code. I opened a case and they told me they could not verify the deposit and I realized I put the wrong transaction ID number. I have now sent all the correct information in the messages and my deposit receipt to their support email as instructed, but they haven’t responded to me.

Will I still get my funds?

Used to be a pretty frequent Zenmarket user, but I haven't ordered anything since before tariffs. There's a lot of conflicting information so I thought I'd see if anyone can clear this up for me:

I used to ship everything DHL, for both fast arrival and safety of my items. Are they still a reliable service with regard to providing documentation to the USA, if one is buying fabric goods (plush, clothing, etc) and/or video media (blurays)? Or should I be using ECMS as I've seen recommended on this subreddit?

Second question: If I do use ECMS, will my items be damaged or lost? I've heard a lot of packages are mishandled that way, but I may be wrong.

Thanks for your help, all. :)

Hi! This is my first time buying from ZenMarket and I don’t really understand how shipping works yet 😭

I bought a TWICE Candy Bong Version 1 and I’m worried it could get damaged during shipping to Brazil. Has anyone here ordered a lightstick through ZenMarket before? Did it arrive safely?

I also wanted to know if I should pay extra for stronger/protective packaging, or if the standard packaging is usually enough for fragile items like lightsticks.

Any help or advice would be appreciated 😭 Thank you!

Never use this company, ever. Run the other way, use other methods, but never rely on this company. Slow, expensive, customer service is useless and they'll retain your package for weeks even if the documentation is on point and already delivered. Not even good for national deliveries. Especially bad for importing packages (very important for use zenmarket users). NEVER TRUST THEM. Use other alternatives. All online reviews are terrible. I'll never use them again for as long as I can remember this incident.

Save yourself headaches, money and worries. Don't use FedEx.

So I have refrained from using Zenmarket since tariffs were enforced for USA shipments, I remember rushing to ship all my stuff before the deadline, which I ended up failing and had to pay tariffs to ship my leftovers.

That time I used DHL and they charged me "Handling fees" which were almost the same cost as the tariffs.

I was wondering if anyone had to pay "Handling fees" with ECMS shipping? or is there any other shipping option available which doesn't charge "Handling fees"?

Thanks!

Does anyone know if zenmarket made an announcement regarding IEEPA Tarrif Refunds for USA customers?
I’ve heard the first wave of IEEPA Tarrif refunds officially began hitting importers bank accounts on Tuesday, May 12th, 2026. Since USA customers shipping out through zenmarket technically aren’t the importers (Import of record) how would zenmarket handle this kind of situation since they are the Import of Record?

Ive been looking at obtaining more riobera jeans, or just japanese jeans in general, these last few days. i am usually an M and the riobera jeans i have are a size 30 (they fit me sooo good!!) and thats why im looking for more. Though ive looked at like every second hand site i know of: eBay, Depop, vinted, etsy, grailed, Sellpy etc i just cant find one pair thats my size, and also just FINDING a pair of riobera jeans is really difficult. Hence why im now looking into buying from one of these sites where someone buys and ships it to you?

So my question is, what site is the best one? Considering im not purshasing Many small items and will be mostly buying clothes, what site is most reliable and also ships to europe (Sweden). Thats my main concern. If anyone has any tips on where to buy these things please help me out!!

Also if anyone has any recommended brands like red pepper or riobera hit me uupppp cause i do be needing them😝🙏🙏