r/zenmarket

Hey everyone, I'm stuck in a really frustrating customer service loop with my most recent package and need some advice on how to get this escalated.

My package is stuck on the status "We need to make some changes in parcel data before payment. Please wait." and has been since the 15th. Because of this, I can’t pay for it, modify it, or do anything with it. CS is taking up to a full day to reply to every message and I’m being charged daily storage fees while they’re holding my package hostage. Each time they respond it's a different agent and the conversation basically resets. It’s the 20th in Japan, and I just got hit with yet another storage fee while still waiting for them to release the package for me to pay.

The timeline is roughly like this:

Aug 15: Package is packed and ready for payment and shipping. I originally chose EMS but changed it to ECMS within a few hours because it was half the price. This was also the 59th day of storage. Those are my fuckups for waiting so long and b/c I wasn't aware ECMS doesn't allow lithium batteries; there was one in a mouse I bought. The extended delay after is the issue though.

Aug 16: No action; waiting for Zenmarket response

Aug 17: Support told me ECMS won't work because of the battery in item HWCY1 and then also messed up some customs codes; they added an extra battery and a keyboard that didn’t exist. I replied to explain their codes were incorrect and I also asked how much the other shipping options cost because I was locked out of looking at any prices because of the package status.

Aug 18: They replied back with the package specs but no price list, but I replied immediately asking them to switch it back to EMS and requested they clear the package immediately so I could pay and avoid further fees.

Aug 19: No progress after another day, so I opened a ticket (#1951243) about the storage fees racking up while waiting on their long response times. Instead of responding tot he ticket, fixing it or setting the shipping to EMS, a completely new agent messaged me repeating their first message and asking which shipping method I want again. WTF??? I replied again basically repeating myself and no response.

Aug 20: Still locked out. There has been no response from support for another 24 hours now, and I’m hit with another storage fee. Wooo...

Edit: I just got another response today. Apparently I've been 'forwarded to the relevant department' and they still haven't changed my package back to EMS to let me pay for. Amazing.

It feels like I’m stuck in some byzantine bureaucracy hell where they’re just holding my package and charging it fees without me being able to do anything.

Has anyone gotten them to refund storage fees in situations like this? They really shouldn't be counting packages towards storage days when I'm waiting for stuff they're doing on their end.

Is there any way to get someone to look at this so I can at least pay for the package and get this shipped to me?

Thanks for any help.

The dimensions are 75 x 53 centimeters, and it weighs 800 grams. If it was rolled up I think it would be like a 53 centimeter long roll. Is there a specific way flat items like a framed poster can be shipped without wasting space, or should I just resort to the tube shipped? Anyone have experience shipping posters in tubes/frames with zenmarket?

I live in belguim so my only options are ECMS DHL,FEDEX or UPS anyone who has shipped stuff that is around 1300g how much was it and wich one is best ?

I have a few things that have been at the warehouse for 50 days and we are the 18th anyone have any news?

I posted on here like a year ago with my questions using/ordering zen market. I ordered the Miorine and Suletta g strict rings. I successfully got them :>. And it was used as my engagement ring :D.

Thank you to everyone who helped me get me and my partner’s rings!

Something something wedding in the next two years.

Shout outs to BinaryRun for easing my anxiety ❤️ You are the goat and I appreciate you so much

I bought something and I am wondering how it arrived, what it looks like.

edit: I will do that then.

I thought I bought a framed B2 poster, and was kind of worried for the shipping, but the weight was like 800 grams, which is a lot lower than I expected. My assumption is it was just rolled up which I think is fine. However I don't really know which shipping to use for it. I also don't know what the dimensions of the poster look like. Is there another way to ascertain the dimensions of the item, or should I request photos in this case? First time using zenmarket, and first time buying a poster.

Hello, I’m looking for some opinions and advice on purchasing items in bulk/wholesale listings that are described as ‘damaged’ or ‘junk’.

Specifically with regards to bulk purchases of bags, I notice that many are listed as junk, but in the images show very little signs of wear.

Is this just a tactic used to ensure that you can’t return the item, or are they listing the worst condition out of all the items in the listing to cover themselves?

Or are the items genuinely junk and in poor conditions?

Thanks!

As many others in the EU, my package has been send back to japan. Unfortunately it‘s been over 2 weeks since this has happened (last Dhl tracking update says it‘s been loaded to get shipped back) and I haven‘t gotten a message from Zenmarket informing me of it‘s arrival either.…

has anyone had a similar issue, how long did it take to be send back and did you receive any refunds?

i know they say august but we are almost halfway through the month, i just wanna ship my package with EMS

I purchased two pairs of Joy Cons from ZenMarket as the controllers are so much cheaper in Japan and I already had items I needed to be shipped from the warehouse so I figured I'd just add them on. Well, ZenMarket is completely incompetent when it comes to shipping controllers. I selected Avia to ship the items and then they changed it on me to surface because Avia won't ship batteries apparently. I then changed it to ECMS Express, payed for it and two days later get a message from ZenMarket saying they cancelled the shipment because ECMS only allows two batteries per shipment and this parcel contained four.

Ok so remove one item from the package. They do that and tell me to repay for the shipment. I go to pay for it and it's stuck on "we need to make some changes. please wait." I message them again. No one knows why it's stuck on this. Now all of a sudden they're telling me that I can't ship via any of the cheaper shipping options because none of them ship items with batteries in it. Every single rep I speak to tells me something different.

It has been OVER two weeks at this point and my parcel is still sitting in the warehouse because they can't figure out what they're doing here. All of a sudden they're telling me there's a fifth battery in the parcel in another item which is not true... I created this parcel on 7/29 and today is 8/13. Lastly, I asked ZenMarket for a shipping discount via ZenPoints for this debacle and they are refusing to take any responsibility for this situation. Whatever you do, do NOT ship anything with batteries via ZenMarket.

I ordered a fairly expensive item through ZenMarket from Rakuma, but the seller sent a completely different item.
ZenMarket contacted the seller and Rakuma, but neither agreed to do anything. ZenMarket says they normally don’t provide compensation in cases like this, but offered me 10% of the item’s value as a goodwill gesture.
The item is still sitting in their warehouse, so I would also have to pay shipping to receive an item I didn’t actually order.
Has anyone dealt with a similar situation? Is it worth pushing ZenMarket for a better resolution, or is this basically how these cases are handled?