u/-Nestle

Hi everyone, I’m looking for some honest advice/feedback on my resume. I’ve been applying for L1 NOC and L2/L3 Helpdesk/MSP roles via LinkedIn, Indeed, and other platforms targeting AU, SG, and US-based opportunities but I’m not getting much traction in terms of callbacks or interviews.

I’d really appreciate if people working in support, MSP, or NOC environments could point out what might be missing, weak, or needs improvement - whether it’s technical skills, formatting, certifications, experience, keywords, or anything else recruiters usually look for. Thanks in advance for any guidance.

Resume I optimized when applying L1 NOC roles.

https://imgur.com/a/kcB99LF

Resume I optimized when applying L2/L3 Helpdesk/MSP roles.

https://imgur.com/a/RpAbuSv