Rainbow connection problems with orders
Is anyone else experiencing more and more problems with orders from Rainbow connection? I've ordered regularly from them for a while now without any problems at first, but my last three orders all had problems.
One order arrived with a broken polish (they don't put polishes in a separate box or anything, just in a padded envelope). I contacted the shop and was given a refund - I wish they had offered a replacement without having to pay shipping again, but they didn't.
The next order had a wrong item in it, which I was asked to send back. I did receive a replacement item that time at least.
My most recent order, which I placed over a month ago, was just shipped today (due to delayed pre-order items, fine). I was told that they had mismanaged their stock so I won't be receiving one of the polishes I ordered. Things go in and out of stock so often that I'm finding it hard to put orders together anyway, so waiting until everything I want is in stock and then being told this is very frustrating.
I know these things can happen and I wouldn't have complained about an issue here or there, but it's now happening with every order I'm making, which is quite off-putting to be honest and makes me hesitant to use them in the future. Has anyone else had similar issues or am I just unlucky?