Problem with the app: Runna won't let me add a B race, even in the week recommended + support page stuck loading
Hey all, I have a problem with the app and since the support page is not working I'll try to share my experience here.
I'm training for a marathon on Runna and tried to add a B race (a half marathon). The app itself told me the ideal week for a B race of such a distance was Sept 21-27.
Found a half marathon on Sept 20, tried to add it, got this error:
"This B race isn't compatible with your A race. This B race would prevent us from preparing your long run distance at the required pace for your A race. We recommend choosing a B race of similar or greater distance to your planned long run for the week you want to race."
I figured maybe it was just the 1-day mismatch (20th vs 21st). So I tried adding a random race in the exact week the app suggested (21-27 Sept) but i got the same error, even though it's literally the week Runna itself recommended.
I contacted support about this weeks ago, they kindly said they'd look into it. The big problem is that now every time I tap "Customer support" in the app, the page just spins forever and never loads, so I can't even check if they replied or what's going on with my ticket. I already tried to unistall and reinstall the app.
Anyone else experienced something similar? Do you have any suggestions?
Any tips appreciated and thanks a lot for your help!