Flowery Order Issue!
Has anyone else had issues with management escalation at The Flowery?
I placed a delivery order today and noticed a duplicate item was added because of what appeared to be a system/cart error during checkout. I reached out early trying to correct it respectfully before delivery.
What turned into the biggest issue wasn’t even the inventory problem — it was the refusal to allow escalation or even basic customer feedback regarding a representative.
I repeatedly requested a manager/supervisor callback after a negative phone interaction and was denied multiple times. I was pushed toward canceling my order instead of being assisted, and when I tried explaining the situation as a medical patient, the call was disconnected.
Later, through chat, I was told:
- the 14g Pink Lobster was suddenly out of stock,
- the order “could not be modified,”
- and they would need to “reconstruct” the order for a future delivery.
But what honestly concerns me more is the apparent resistance toward customers even speaking to higher management or providing feedback about a representative’s conduct. The same person from chat appears to be the same representative I spoke with on the phone (“Dan”), and the interaction felt extremely dismissive from start to finish.
I understand policies exist. I understand stock issues happen. That’s not really the point anymore.
The issue is:
Why is requesting a manager callback or trying to file a professional complaint being treated like a problem?
Patients should be allowed to escalate concerns respectfully without feeling blocked, dismissed, or discouraged from reporting poor customer service experiences.
Curious if anyone else in FLMedicalTrees has experienced this lately.