TopStep closed my account after I completed payout requirements because of a random trade I never placed
I’m honestly beyond frustrated with Topstep right now and wanted to see if anyone else has experienced something similar.
I had just completed the requirements for my XFA payout. Once I hit the final winning day requirement, I intentionally stopped trading for the day because I didn’t want to risk messing anything up. I walked away from the account and closed all positions specifically so the final winning day could register cleanly.
About 5 hours later, I received an email from TopStep saying my account had been closed.
I was completely confused because I knew I had not placed any additional trades. When I reviewed the trade history, there was a completely random trade opened almost 2 hours after I had last accessed TopStep. The position was then apparently held for 2 more hours until it breached the account limits and caused the account to fail.
What makes this situation even more frustrating:
- I intentionally stopped trading to preserve the funded status
- The trade occurred long after I stopped using the platform
- The trade behavior doesn’t match how I normally manage positions(averaging 4.5 minutes per trade)
- I have browser logs showing I was not actively using the platform at the time this trade was entered/managed
I provided this information to TopStep support, but they told me they would not accept or consider the proof I provided because they have their own software. They would not provide any sort of evidence beyond just stating that they can see the trade came from my IP address.
At this point I’m asking:
- Has anyone else experienced phantom or unauthorized trades?
- Has anyone had session/security issues with TopStep?
- Has anyone successfully escalated something like this?
It’s incredibly frustrating to complete payout requirements only to have the account closed because of a trade I genuinely do not believe I placed.