OurPetPolicy
I am moving to a new complex and they are using this company to verify ESA or Service animals. It has been super painful dealing with them. I uploaded an old ESA letter and shared that my pet has since been professionally trained to be my service animal. They keep bombarding me that I need to have a third party provider to verify me. I shared with them that with service animals, I am not required to complete any third party forms or provide any documentation. They are only allowed to ask two questions which is the animal required because of a disability and what work or task has this animal been trained to performed? I keep explaining this difference, but I am getting hit with the same automated responses, which is soooo annoying since I’m supposed to move in a few weeks.
Anyone dealt with them before and what was the resolution?