Surface Pro 11 Wifi stuck on windows logo
Hey, we have some problem with my partner's surface pro laptop [1]. After travel when took out of backpack we found it hot and unresponsive, seemingly stuck on boot with windows logo.
We failed to restart it. Occasionally it makes a sound like it'd turn off but then comes back to the windows logo and nothing else. We have tried
(1) holding the power button for at least 20-30 seconds (sometimes the screen goes off but not always; but if it does it comes back to the same windows logo and nothing else).
(2) holding the power button together with volume up / down -> same as on (1)
(3) holding F4 when trying to restart -> same, not effect
By partner has some not backed up data there so at least we'd want to get in a recovery mode to connect portable disk to move the data out.
The laptop stayed plugged in whole night, but that didn't change anything.
I am mainly Linux / Mac user so a bit out of depth with modern windows machines - back in my day it was slamming CTRL+ALT+DELETE to have it restart or the button on the case would do it for me... Could then boot it into some linux box, mount disk, and move data...
[1] It is Surface Pro 11 WiFi - Copilot+ PC - Elite C12/16/512