Dental Assistant texting/calling patients off personal number
Im an new grad associate dentist at a DSO and my assistant is pushing 60 and is way too friendly with patients. Shes been an assistant for several decades. Building rapport is one thing but i saw her phone unlocked once and i saw her text messages. It was all from patients saying things like ‘’good morning sunshine’’ and just random unnecessary texting about topics unrelated to work (the patients will be sending patients of their trips/kids, etc)
Several instances where a patient bought her flowers on her bday (male) or a patient (male) bought her accessories
She hugs up on woman patients and tells them she loves them and kisses them
My office manager has had several talks about this but she wont stop unecessarily talking to patients and thinks that its her way of ‘’making sure patients come back’’ today i was sitting next to her at a staff bonding event and i kept seeing phone calls coming in from patients.
I dont care if all the patients love her this all seems extremely unprofessional to me and it makes me extremely uncomfortable.
The only pros as of now is that since shes been assisting for so long she usually does all the impression taking/scans/temps, etc. if she gets fired ill be stuck with a new assistant who has no clue how to do these things. Best course of action in this scenario?!