Apify’s “hard” monthly usage limit was $110, but usage reached $130.70... is that misleading? Support refuses credit $20, blames system architecture. Tells me to watch dashboard...
I’m interested in how other Apify users interpret this.
I set my monthly platform usage limit at $110. The UI and docs calls it a “hard limit” intended to prevent accidental overage or limit extra charges, while the usage page says platform services pause if the limit is reached. My dashboard later showed $130.70 of $110.00.
Support acknowledged that “hard limit” reasonably sounds like an immediate cutoff, but said it functions more like a safeguard and usage already in progress can pass it before the system catches up. In a later response, support explained that bursts of pay-per-event Actor runs can produce billable events faster than the account-wide limit check can block them. They declined a credit because the underlying usage was valid.
I understand the technical explanation, and I’m not disputing that the Actors produced billable results. My question is whether charging $20.70 above a control presented as a hard limit is consistent with how that setting is labeled and described.
Would you reasonably expect $110 to be the actual maximum here? Or is this amount of overshoot fair for delayed enforcement of pay-per-event usage? Has anyone else encountered this?