Transitioning to customer success
I’m a content writer transitioning to customer success, now I’m wondering if I’m transitioning for the right reasons.
I feel stuck with writing and if I’m being honest, I no longer want to write, it has become so bad that I always have to run my outlines by ChatGPT before I start writing something.
This has been going on for a while, so I simply accepted that writing is no longer my thing, so I thought about what I like; it’s teaching, breaking down complex concepts and speaking to people to help them get through a block or hard time.
During this time, I stumbled on a customer success course, the details sounded like me, and I did a quick research (I really enjoy researching new things, it’s so fun) and paid for the class.
I’ve been learning and working on simulated cases for about 3 months now and I’m done learning with theories. I don’t know about anyone else, but I learn better by doing. Not the fictional cases, but the real thing.
However, no one employs anyone who doesn’t have a professional experience.
I am positioning myself as a person who has transferable skills, but the thing is, I’m a bit scared. I know it’s normal to feel less confident in new roles until you’ve been in it for a month or two but I’m scared anyway.
I’m looking for companies whose products target SMBs, so I could intern with them or something. With that I can get real experience and we can talk about full employment after.
I’d also appreciate it if a more experienced person can walk me through what the first 30 days in a CS role is like for a newbie.
Thank you for reading everything 🙏🏽