YouTrip travel promo scam
Back in May, YouTrip ran a travel promo where users could get 3% cashback, capped at S$12, after spending S$400, supposedly limited to the first 4,500 eligible users.
I joined the campaign shortly after it started and deliberately used YouTrip for my travel expenses. I hit the S$400 requirement within just a few days.
What made me think I had qualified was that the app had a visual progress bar/counter showing my progress and indicating that I was eligible for the cashback. So naturally, I continued using YouTrip instead of another card because I thought I had secured the promo.
Fast forward to the end of July, when the cashback was supposed to be credited.
Nothing.
No cashback, no notification saying I didn’t qualify, no update at all.
I emailed YouTrip customer service and their response was basically that the promotion was only for the first 4,500 users, and apparently I wasn’t one of them.
This is what I don’t understand.
If the app was already tracking my spending and showing that I had met the promotional requirement, why couldn’t it also tell me whether the 4,500-user allocation had already been exhausted?
More importantly: how can customers independently verify that 4,500 people actually received the cashback?
From the customer’s perspective, what’s stopping a company from running a “first X users” promotion, getting thousands of people to spend more using their service, and then simply telling anyone who asks that they weren’t within the first X?
I’m not saying that YouTrip literally didn’t pay 4,500 users**,** I obviously don’t have evidence of that. But the complete lack of transparency makes the promotion feel very questionable.
At minimum, I would expect one of these:
- A live counter showing how many promo slots are left
- A notification confirming that you’ve successfully secured a cashback slot
- The promo automatically closing once all 4,500 slots are taken
- A notification telling users who hit S$400 that they didn’t qualify because the quota had already been filled
- Some way of auditing or verifying that the advertised number of rewards was actually distributed
Otherwise, the progress bar feels misleading. Showing someone “you’ve met the requirement” is very different from telling them, two months later, “actually, too bad, you weren’t fast enough.”
Did anyone here actually receive the May YouTrip 3% travel cashback promo?
Would be interesting to know when you hit the S$400 spending requirement and when the cashback was credited.
Also realised they now have a new campaign for their anniversary for the first 3038 users this time. Well, good luck to YouTrip users.