How has Winkbed been with returns in 2025/2026?
We are interested in the [Winkbed Luxury Firm with the Frost Cooling Fabric](https://www.winkbeds.com/pages/shop-winkbed?gad\_source=1&gad\_campaignid=6476989668&gbraid=0AAAAADi-9puXEX8guFTltxiCeNuwCvKCP&gclid=Cj0KCQjwzqXQBhD2ARIsAKrIeU8Q9yXTMHArFQoStAI2pJUUqIWiyI4aajlWBFwXwRERXg7fo5ApkfgaAiNlEALw\_wcB). We liked it better than the [Brooklyn Bedding Aurora Luxe Cooling](https://brooklynbedding.com/products/aurora?g\_acctid=438-182-8722&g\_adgroupid=153178815303&g\_adid=808779959894&g\_adtype=search&g\_campaign=US%7CBB%7CPS%7CB%7CEXT%2BPHR%7CProduct&g\_campaignid=20643599247&g\_keyword=brooklyn+aurora+mattress&g\_keywordid=kwd-669083795023&g\_network=g&gad\_source=1&gad\_campaignid=20643599247&gbraid=0AAAAADrbXFrzhefj2rLolUe0eKhp7gp3n&gclid=Cj0KCQjwzqXQBhD2ARIsAKrIeU9icfqiWxfHqQIwcp0WAg\_nQhgNEbIz4XwzYFVDUmo3OBIny-Pk63MaAjZLEALw\_wcB&variant=44513191231533), granted not by *that* much.
However, what scares me is the customer service. I have read some really bad things about the return process (a headache to return, not answer emails, etc.). Meanwhile, Brooklyn Bedding gets fantastic customer ratings about the return process and the warranty.
Has Winkbed gotten better? Does anyone have any experience *recently*?