Help with a Customer Support tool
We're mostly an email based support team, and we currently use Help Scout. The Help center search and customization is lacking, and the AI Answers are not cutting it for us. We dont mind it for the ease when sending/receiving emails, but we've outgrown it.
We tried Intercom and the AI Chatbot response is very good. However its not user friendly as agents and the mobile app and the notifications dont work for our team.
We also tried Gleap, and its very promising but the AI chatbot and the platform in genral is rather buggy.
We think Front is great for our ticketing needs. The notifications and the mobile app are great, but the AI chatbot is lacking and we cant seem to train it, nor can we add apps to the widget, customize it or send outreach messages.
Does anyone have suggestions for a ticketing platform like Front, but a knowledge base/ai chatbot like intercom?