u/Aggressive-alpaca76

Kind of a long story… we live out of the country, we have tenants in our house currently. They informed us of having an issue with the tubs and sinks backing up. I have a home warranty through American home shield. I reported the claim and they told me to send my own plumber out and send them the estimate and they will see if it’s something they will cover.

I call the plumbing company from out of the country and inform them of the entire situation. They get in touch with tenants and insurance. Everything seems smooth. They go to the house, speak with tenants and they tel the guy about the sinks and tubs. The guy is there all day and he says he cleared a clog in the mainline and found a separation in the pipe causing the clog and the water to be going down slowly. We pay $700 for the clog. The fix for this is either a $2300 patch repair or an $8800 dig repair. The insurance denies. We go ahead and ok the patch repair. After a month it finally gets done. The tenants then say and share video that the sinks and tubs are now immediately worse amd taking a half hour to drain.

I speak to the plumbing company who the goes out again but says they will charge for whatever the “new” issue is. I tell them that this is the same issue that they went out to see from the beginning. They say it’s not, that they never went to look at sinks and tubs, just the mainline. We clearly informed them it was sinks and tubs as did the tenants. How would I even know anything about a mainline issue as im not a plumber and there was never an issue with the toilets. Anyway now they say there was hair in the tubs they cleaned out and the p trap in the sink was installed incorrectly so they installed a new one. They now want another $500 for this.

We haven’t paid the $2300 yet. My question is that I feel like we didn’t even need this separation repair at this time. Had they done the p trap and the tub first as they should have, and it worked, we wouldn’t have been doing this $2300 repair right now. Yes I know maybe we would need it in the future at some point but not now. Not while I’m out of the country amd the insurance denied it and the plumbing company knew all this and I feel they took advantage of it. (Side note, we are near the Middle East and the plumbers know that we were even having a hard time getting out of the country as this was at the beginning of the Iran war). If I don’t pay them and they take me to small claims court (this is US based), do I have a case to fight this?

Thanks for any info/help!!

Kind of a long story… we live out of the country, we have tenants in our house currently. They informed us of having an issue with the tubs and sinks backing up. I have a home warranty through American home shield. I reported the claim and they told me to send my own plumber out and send them the estimate and they will see if it’s something they will cover.

I call the plumbing company from out of the country and inform them of the entire situation. They get in touch with tenants and insurance. Everything seems smooth. They go to the house, speak with tenants and they tel the guy about the sinks and tubs. The guy is there all day and he says he cleared a clog in the mainline and found a separation in the pipe causing the clog and the water to be going down slowly. We pay $700 for the clog. The fix for this is either a $2300 patch repair or an $8800 dig repair. The insurance denies. We go ahead and ok the patch repair. After a month it finally gets done. The tenants then say and share video that the sinks and tubs are now immediately worse amd taking a half hour to drain.

I speak to the plumbing company who the goes out again but says they will charge for whatever the “new” issue is. I tell them that this is the same issue that they went out to see from the beginning. They say it’s not, that they never went to look at sinks and tubs, just the mainline. We clearly informed them it was sinks and tubs as did the tenants. How would I even know anything about a mainline issue as im not a plumber and there was never an issue with the toilets. Anyway now they say there was hair in the tubs they cleaned out and the p trap in the sink was installed incorrectly so they installed a new one. They now want another $500 for this.

We haven’t paid the $2300 yet. My question is that I feel like we didn’t even need this separation repair at this time. Had they done the p trap and the tub first as they should have, and it worked, we wouldn’t have been doing this $2300 repair right now. Yes I know maybe we would need it in the future at some point but not now. Not while I’m out of the country amd the insurance denied it and the plumbing company knew all this and I feel they took advantage of it. (Side note, we are near the Middle East and the plumbers know that we were even having a hard time getting out of the country as this was at the beginning of the Iran war). If I don’t pay them and they take me to small claims court (this is US based), do I have a case to fight this?

Thanks for any info/help!!

Kind of a long story… we live out of the country, we have tenants in our house currently. They informed us of having an issue with the tubs and sinks backing up. I have a home warranty through American home shield. I reported the claim and they told me to send my own plumber out and send them the estimate and they will see if it’s something they will cover.

I call the plumbing company from out of the country and inform them of the entire situation. They get in touch with tenants and insurance. Everything seems smooth. They go to the house, speak with tenants and they tel the guy about the sinks and tubs. The guy is there all day and he says he cleared a clog in the mainline and found a separation in the pipe causing the clog and the water to be going down slowly. We pay $700 for the clog. The fix for this is either a $2300 patch repair or an $8800 dig repair. The insurance denies. We go ahead and ok the patch repair. After a month it finally gets done. The tenants then say and share video that the sinks and tubs are now immediately worse amd taking a half hour to drain.

I speak to the plumbing company who the goes out again but says they will charge for whatever the “new” issue is. I tell them that this is the same issue that they went out to see from the beginning. They say it’s not, that they never went to look at sinks and tubs, just the mainline. We clearly informed them it was sinks and tubs as did the tenants. How would I even know anything about a mainline issue as im not a plumber and there was never an issue with the toilets. Anyway now they say there was hair in the tubs they cleaned out and the p trap in the sink was installed incorrectly so they installed a new one. They now want another $500 for this.

We haven’t paid the $2300 yet. My question is that I feel like we didn’t even need this separation repair at this time. Had they done the p trap and the tub first as they should have, and it worked, we wouldn’t have been doing this $2300 repair right now. Yes I know maybe we would need it in the future at some point but not now. Not while I’m out of the country amd the insurance denied it and the plumbing company knew all this and I feel they took advantage of it. (Side note, we are near the Middle East and the plumbers know that we were even having a hard time getting out of the country as this was at the beginning of the Iran war). If I don’t pay them and they take me to small claims court (this is US based), do I have a case to fight this?

Thanks for any info/help!!