u/Aggressive_Leek7612

To the Leadership and Legal Compliance Team of Farfetch,
I am writing this as a 'Private Client' who has spent over 50 million KRW (approx. £30,000+) on your platform. I am currently beyond outraged by the fraudulent and unethical treatment I have received from Farfetch Korea, which constitutes a clear breach of the terms and conditions outlined in the Farfetch ACCESS program.
1. Material Breach of Contract (Consumer Rights Act 2015):
As per the 'Private Client' rewards, Farfetch explicitly guarantees "Priority Customer Care," stating that a professional service team will provide immediate assistance whenever needed. However, Farfetch Korea has intentionally blocked my phone access and refused to provide the promised service. Under the UK Consumer Rights Act 2015, services must be provided with reasonable care and skill and must match the description provided. Your failure to provide the "Priority Care" I have paid for through my loyalty and transactions is a Material Breach of Contract.
2. Unethical Professional Conduct & Deception:
Not only was I denied service, but the local representatives engaged in unprofessional behavior that provoked conflict, only to then cut off all communication channels. This is not just a service failure; it is a calculated act of customer harassment and exclusion.
3. Demand for Immediate Action:
I demand an immediate formal investigation into Farfetch Korea’s conduct and a direct explanation from the Global Head of Customer Experience. If this is not resolved within 24 hours, I will take the following actions:
• Formal Filing with the UK International Consumer Centre (UKICC): I will report this as a cross-border trade violation.
• Action via Trading Standards: I will initiate a formal complaint against Farfetch UK for failing to oversee its regional subsidiaries.
• Global Public Disclosure: I will expose this systemic failure and the "Fake VIP Treatment" of Farfetch to global luxury fashion communities and social media platforms.
I did not spend tens of millions of won to be ignored and insulted. This is my final warning before I escalate this to full legal and public action.
Account Name: cash
Membership Tier: Private Client
Location: South Korea