QA team started using AI and stopped using their own minds
Client I work for started pushing Claude, heavily - shocker. And I'm really interested in hearing experiences of others in the QA branch - how did AI affect the quality of your team's output?
I'm over here reading tickets and test plans and wondering wth happened to my team. Product we're testing is complicated enough and has a ton of unsolved legacy stuff dev/logic wise, while simultaneously having a shit project management structure - which makes it hard to track everything and in general always required the QA team to use 100% of their brain.
With this AI initiative, my team stopped thinking. Claude is telling them what to test and how to test it, they don't know what they're putting into tickets and they don't know WHY they're doing what they're doing. The quality is crumbling right in front of my eyes and I feel like I'm having a fever dream cause we're not stopping, but accelerating into certain doom.
We're using unstable AI agents to 'help' automate end-users decision making, we're pushing developers to use AI to code faster, and now pushing the QA team to use AI to test - what the actual f is happening rn. We're pushing less things to prod, things that do go are hanging by a thread, and things are dragging on for way to long - but all the other teams aside, how do you assure quality in a system that is riding the AI wave through and through (while also avoiding regulation - starting from the very top)