u/Alainn514

Had a death in the family. My husband and I were booked to cruise next week (8/29 out of Miami) but my minor son's father died unexpectedly on 8/2. We started reaching out regarding our booking the same week. My son's father lived with us, I know it's a strange situation but it worked for us to lower living costs and co-parent.

Due to the school calendar and the unexpected death, I had no one to stay with my minor child and the date would not work to add my son to the sailing, which by the way, would be really soon given his DAD JUST PASSED AWAY.

What I was hoping for: Change dates and keep the booking (we honestly preferred this option and would have likely picked a more expensive cruise + added my son for his fall break) or receive a full refund so we could use those funds to book with Carnival at a later date when everything settled down some and all of the final expenses were paid for, because I'm the one handling the estate.

I really wanted to continue to sail with Carnival but given the lack of compassion from the review team I'll be picking another cruise line to be loyal to. The only option presented to us was add my son and get a referral for truancy (given the dates and school calendar) or lose almost $700 by canceling with penalty on top of the loss of family. Horrible experience.

So which cruise line has the best customer service? Family of 3 with a pre-teen. Would like to balance price with amenities.

Had a death in the family. My husband and I were booked to cruise next week (8/29 out of Miami) but my minor son's father died unexpectedly on 8/2. We started reaching out regarding our booking the same week. My son's father lived with us, I know it's a strange situation but it worked for us to lower living costs and co-parent.

Due to the school calendar and the unexpected death, I had no one to stay with my minor child and the date would not work to add my son to the sailing, which by the way, would be really soon given his DAD JUST PASSED AWAY.

What I was hoping for: Change dates and keep the booking (we honestly preferred this option and would have likely picked a more expensive cruise + added my son for his fall break) or receive a full refund so we could use those funds to book with Carnival at a later date when everything settled down some and all of the final expenses were paid for, because I'm the one handling the estate.

I really wanted to continue to sail with Carnival but given the lack of compassion from the review team I'll be picking another cruise line to be loyal to. The only option presented to us was add my son and get a referral for truancy (given the dates and school calendar) or lose almost $700 by canceling with penalty on top of the loss of family. Horrible experience.