More than a month later, an apology- of sorts
I've been trying to get with a therapist since the beginning of the new year. In February, an appointment was made and missed when the therapist didn't book the appointment into the clinic's appointment system. Come April, a new therapist and new appointment was made. I waited for 90 minutes, but the therapist never showed up. I emailed this person and told her how upsetting this was. Thirty-three days later, I got the following (excerpted) message:
>"Thank you for your message. Hearing how deeply this situation affected you truly concerns me, and I want to acknowledge the impact it had, especially given what you shared about how difficult waiting and feeling overlooked can be.
>I was in the office that day and had expected to meet with you. I typically come out to the lobby to meet my clients personally, and it seems that somehow we missed one another. I regret that this happened and that you were left waiting without any communication. I can understand how upsetting and disheartening that must have felt, particularly given your prior experience.
>Please know that your time, your presence, and your willingness to seek support are important and valued. I am truly sorry that this was your experience.
>If you feel open to it, I would welcome the opportunity to reconnect and ensure that you receive the care and attention you deserve. You are also welcome to reach out to me directly if you would like to talk further about what happened."
I don't know how to react to this at all. I don't feel this is a legitimate apology, she is not owning what she did (for the record, the waiting area was mostly empty the entire time- she never came out, and had plenty of opportunities to do so in the 90 minutes I waited). And finally, thirty-three days to respond seems outrageous to me.
Bottom line: I am angry and distrustful, but I still don't have a therapist. Thoughts?