u/Alternative-Access10

I want to share my recent experience with Framer because honestly, after everything I’ve been through, I’m extremely frustrated. I had a number of issues while setting up my website and spent a significant amount of time trying to get everything working. Eventually, I contacted Framer support and was explicitly instructed to purchase the Pro plan at full price in order to resolve the situation.

I did exactly what their support representative told me to do. I was then told that I would receive a 25% refund afterwards, because that was the discount I was originally supposed to receive. So I purchased Pro at full price, expecting: Pro subscription → 25% refund → Pro remains active.

Instead, Framer has now refunded 100% of the Pro payment.

I did not request a full refund. I did not ask them to cancel my Pro subscription.

I was specifically promised a 25% refund. What makes this even more confusing is that my Framer account still shows that I have Pro, so I currently don't even know what the actual status of my subscription is. I've contacted support again to ask them to clarify what happened.

What frustrates me most is that this comes after an already very long and time-consuming process. I followed their instructions, paid the full amount as requested, and now I'm apparently having to deal with another support issue caused by the way the previous request was handled.

At this point I'm honestly questioning whether I would have chosen Framer in the first place if I had known how difficult it would be to get a straightforward customer-support issue resolved.

I'm curious to hear from other Framer users: Have you experienced similar issues with Framer support, billing, refunds or subscription changes?

Framer customer support right now 2026, is this normal?

I’m a paying Framer customer and I’ve now lost almost a week of valuable building time trying to resolve billing issues.

First, I was given a 25% discount code for the Pro annual plan. The code did not work. I contacted Framer, was told the code was active, tried it again, and it still did not work. After days of this, I eventually paid the full price myself simply because I could not afford to lose more time waiting.

I was told the 25% discount could then be handled manually.

Now I have another issue with locales.

I want to add two Locales, English and Spanish. Framer is forcing me to pay for the Locales annually, around SEK 2,500 upfront. I am happy to pay for the Locales, but I need them billed monthly. I can manage the monthly cost, but I cannot pay another large annual amount upfront on top of the Pro annual payment.

The AI support simply tells me that the billing system requires annual billing.

I have asked for human support to look at my specific situation and see whether there is any flexibility or manual solution.

But this is where my frustration really lies:

My follow-up emails are not being answered.

I wait up to 24 hours for one general response. I then reply with additional information or a specific question, and instead of getting an ongoing conversation or a new solution, I wait another 24 hours for another general response.

No one seems to actually take ownership of the issue.

So the pattern becomes:

Explain the problem → wait 24 hours → receive a general answer → explain again → wait another 24 hours.

Meanwhile, I have a website I want to build and launch, and almost a week of valuable working time has already been lost dealing with Framer’s billing and support process.

I’m not asking for free services. I’m trying to pay Framer for Pro and two Locales. I’m simply asking for a workable monthly billing arrangement for the Locales and for someone to actually engage with the problem.

Is this normal Framer customer support in 2026?

I would genuinely like to hear from other paying Framer users. Has anyone recently had a human support person actually take ownership of a billing issue and find a solution?