u/Alternative_Target62

Mini rant incoming but help is very much needed/appreciated

So I recently posted here about having issues with Paypay because of the new residence cards. The post got locked before I could update but even after providing them my new card information with scans of the card, they still did not accept it and my account was restricted. I could still use my physical card but I am completely cut off from app access. So no topping up my balance card, no using points, no paying early etc. I have no idea if I’ll be able to use the card after the auto-pay day since this is the first month after it was restricted. So that’s really annoying but I’ve got bigger fish to fry.

Aside from using the credit card for school expenses, I mainly used paypay for the balance card since Yucho refuses to give me a debit card despite being here for three years now. But since I can’t top up the balance card I have a couple of reoccurring payments I’ve fallen behind on. (Mini rant feel free to skip) Also I just think it’s so dumb that this is even happening because I keep going back to the fact that instead of just having debit cards be standard, Yucho gives out cash cards. A singular function item that doesn’t serve any purpose when debit cards are a thing. And it’s even worse if this is merely a xenophobia thing and debit cards are easy for Japanese people to get.

Anyway I need to cover these reoccurring payments asap and also I just need a normal non-credit card for daily life. A lot of the posts similar to my situation seem to be years old so I‘m not sure how accurate they are now but I’m betwee Wise and Rakuten. If anyone knows any relatively fast ways to get a debit card please let me know.

Not sure how to tag/flair so my apologies for that. Also this is a half rant/half asking for advice.

Been living in Japan for three years now, got Paypay in April cause Yucho denied my debut card application for some reason.

Overall I love Paypay but I’ve been having issues since needing to update my period of stay information. I have one of the new residence cards (not a my number combo one, mind you) and because of the new chips the Paypay scanner wouldn’t work when I tried to reverify my idenity. Fine, whatever. I go through the nightmare carousel to find the contact email form and I ask how I can submit my new residence card info cause I don’t have a MyNumber card (waiting for a new one, I know I know).

They say there’s no way for me to add my new residence card without scanning it and tell me to use my MyNumber card. Mind you I wouldn’t be getting the MyNumber card before my period of stay expires. I bring this up and ask how my account will be restricted and why I can’t just send photocopies of my card. No response.

Then I get an email with a form saying to upload images of my new residence card and other information. This email was sent on Friday. I do all that, says it should be updated in 2-3 days. Monday rolls around and nothing has changed. My period of stay expires on Wednesday. I submitted scans using my phone’s file app to the form again.

I guess I just want to know how exactly my card will be restricted if this doesn’t get processed and if anyone else has dealt with this nonsense.