Insurance for Rental Car - Excess or Full Price
Got in a bit of a pickle.
I have rented a sport car for my birthday from a famous car renting company here. The day to return the car, I reversed in a parking spot and damaged the bottom back of the car, carbon diffuser, which seems hard to fix cause it's carbon so they will likely want the part to be repaired.
My contract says Standard insurance with Excess of 5000AED which seem fair as I did not purchase the CDW extra (my mistake for the only time I don't do it).
However their marketing document state that their basic insurance would request me to pay AED10,000 and 30% of rental cost. This document is just marketing and not signed by myself.
They do not seem to want to share the insurance policy documents with me.
I presume the Excess would be the maximum I'd have to pay, but if anyone has had this experience ? Or share realistic opinions as I think rental company will very likely want to claim the full amount of repairs.