Why do requests always turn into a fight?
This all happens with the Louisville VA in Kentucky (Greenwood clinic)
Hello,
I’ve been having an issue with my PCM since December; she cancels my appointments, then cancels them again. It took four tries to be able to see her via video chat. She’s not in the office as often.
This brings up an additional problem: trying to get refills on prescriptions. The first time I had this issue was in early March. I called, requesting a refill, and got no response for two weeks. Since day one, my PCMs have told me to contact the clinic two weeks before I run out of my medications. I gave them two weeks, then followed up (the website said the message hadn’t even been opened by a provider).
The nurse lady told me she’d forward the request on to my provider. I wait another week, and still nothing. My psychologist suggests I call patient advocacy, so I do.
And would you look at that! A prescription has suddenly been put in!
I got the prescription mid-April.
This month, I had a similar issue. A three week back and forth of trying to get my prescription. It’s gotten frustrating, and a little old. I will admit that I did get short with the nurse at one point because it was getting ridiculous—I did apologize, because she was stuck in the middle of all of it.
The final issue is this: I asked for a referral to a chiropractor. “I don’t see any evidence of back pain.” Ma’am, it’s all over my record. It’s one of my percentages. It’s all over the record. “Why haven’t you requested one before?”
“I did. Instead, I got sent to physical therapy. Eventually, when my requests are ignored, or shot down, eventually, I stop complaining about them because I’m not going to get the care I need for the issue.”
I’m 100% service connected disabled.
*Why* is it such a hassle to get *anything* done? Why do I have to keep kvetching constantly???