u/Amepseazing-roup6089

We're comparing monday service vs Zendesk for our support team.
Zendesk has been around forever, but we're looking for something with stronger workflow automation and AI ticket management.
our biggest problems are repetitive tickets, manual assignment, and keeping track of internal requests.
monday service seems like it combines helpdesk features with project workflows.
for teams using either platform, which one handles AI-powered ticketing better?