Indian Scam App
Coinbase locked my account about three years ago without giving me any explanation. I have tried multiple times to get it resolved, but I have had no luck. I wasted hours on the phone being transferred around and repeating the same information, only to receive emails about my support tickets that looked suspicious and phishing-related.
Honestly, I would recommend using another app if you have the option. Their customer service has been extremely frustrating. They would not explain why my account was locked or what I needed to do to regain full access.
For a while, I could still use the account in limited ways, such as depositing crypto and sending money to my bank account. But I could not deposit fiat or withdraw crypto, so the account was basically unusable for what I needed.
I was given a free trial of Coinbase One and used it a little while PayPal was not working. I forgot to cancel the trial, and I was billed for the subscription. I called Coinbase immediately after seeing the charge and asked for a refund, but they refused—even though I had not used the Coinbase One service during the billed period.
My account was then closed on the first day of the subscription month, which meant I could not access the account or use any Coinbase One benefits for the month I was charged. I disputed the charge with my bank, but they still sided with Coinbase.
It feels wrong to charge someone for a subscription tied to an account that is closed and inaccessible from the beginning of the billing period. Has anyone else had an account locked or closed by Coinbase without an explanation, or had any luck getting a Coinbase One refund after this happened?