So recently I booked an airbnb for my friend's and I. We wanted to get out of the city for the night. We planned this for a while and as we all have jobs it's extremely hard to align something like this.
As I check in, the host mentions the checkout time 3x and asks that we leave him a good review (this is upon arriving, in his check in instructions). I am a host myself and understand how much a good rating is worth, so I said absolutely I'll happily leave you a nice review.
We get settled in, we're getting ready to go out for the night and poof, all our electricity is gone. We contact the host, maybe it's a fuse or who knows. He tells us there's a scheduled maintenance from the electric company and the power will be out for 12 hours out of our approximate 19 hours in the bnb. Additionally, as I was checking out he once again messaged me about checkout time (we didn't leave past his time), didn't mention the issue or a refund of any kind.
Now obviously this isn't really fair, multiple major amenities are just gone and the power comes back 1hr before checkout. I express how important it is for us, he says "I understand, I hope it comes back soon" knowing that the maintenance was scheduled for 12 hours.
I message support and they initially offer me 30% which I told them is ridiculous because for 30% of what I paid, I could have gotten a nice hotel with electricity (we took a premium airbnb to enjoy ourselves) and since we're missing nearly every amenity besides a roof and bed, it seemed insane to pay that much.
Now, it's been more than 24h since the reservation because support is as slow as can be. Last I heard from them, they said the host doesn't want to refund anything but they're trying.
Now, I've been a host for a long time. I know I'll probably be compensated at least some amount (or I'm at least hopeful) of the reservation. I also know that reviews can really hurt and this host happens to be a superhost. Would I be wrong to leave a scathing (but entirely fact based) review and cause them to lose their superhost status? Am I overreacting?
What would you do?