Hey Filen team,
You usually publish a combined status update on your blog every two months (like the June/July one). Since August and September have passed, I wanted to ask when we can expect the next status update and what you're currently working on.
Thanks!
Before starting my military service, I reached out to support regarding the Lifetime deal (Ticket ID: 5M7-H4G-Z5W3). I was given a clear, written promise:
"Just contact us again after your military service... Then we can retroactively arrange your participation, even if the Black Friday promotion period has expired by then."
Relying completely on this official assurance, my wife went ahead and bought a 5 TB Lifetime plan so we could use the cloud storage together upon my return.
I am back, I contacted support exactly as instructed, only to be turned away. I was told that the offer is no longer sold and that I can only take a monthly or yearly subscription. Even after pointing out their written confirmation multiple times, support refuses to honor it.
I understand that companies adjust their product strategies over time. However, when a customer is given an explicit individual promise—based on which an additional purchase was made—I expect a company to stand by its word.
Having a clear, written promise simply ignored like this is incredibly disappointing, both on a human level and as a customer.
