SAML Authentication not working for one user
In Entra, we have a pre-existing enterprise app for SAML authentication.
We are trying to allow a new user to log into that app but it is not working.
Looking at the logs, it seems to pass all of the conditional access policies.
The logs say it fails because the user isn't allowed to use the app.
When I go to the Enterprise app and look in users and groups, that user is listed (directly, not part of a group).
Any idea how to troubleshoot this issue?
I looked at the settings of the web based app and everything is set up like other users. I looked at the attributes and it is referencing user principal name and that user account has that in the same style as all other users.