WHOOP locked me out of my account, couldn't fix it over 9+ support interactions, then banned me for "violating Terms of Use" with zero explanation
Long post, but I want to document this properly because I think other members should know how WHOOP handles account issues.
My WHOOP band was working perfectly - no disputes, no unusual activity, nothing. One day the app logged me out and wouldn't let me back in. Every login attempt returned "Invalid email or password", and every password reset request sent nothing to my inbox - not even to spam, junk, promotions, or unknown senders.
I contacted WHOOP support. What followed was over nine separate support interactions across three days (16–18 May), each one largely repeating the same troubleshooting steps I'd already done:
→ Step 1–5 checklist email - tried everything, didn't work
→ Reinstall app, incognito browser - didn't work
→ Agent confirms email is correct on file - still no reset email
→ Agent offers to update to a new email address - I provide one
→ Next agent says "we fixed the old email, use that" - didn't work
→ I flag frustration, mention cancellation if not resolved
→ Final response: "Account banned for violating Terms of Use"
No warning. No specific clause cited. No timestamp or activity referenced. Just a one-line email saying the account was cancelled for ToU violations and will not be reactivated. I immediately replied asking for the exact clause and any related activity or evidence. No response.
I've been a paying WHOOP member using the device exactly as intended. I didn't do anything unusual - no API abuse, no account sharing, nothing I can think of that would breach their terms. The timing is suspicious: the ban came within hours of me expressing frustration and mentioning cancellation.
Has anyone else experienced this? Has WHOOP ever provided a clear explanation when citing a ToU ban? I'm attaching the email where they confirmed the ban. I'm also filing a complaint formally - this feels less like a genuine ToU violation and more like retaliation for a difficult support ticket.
Would appreciate any advice on escalation paths - consumer rights, chargebacks, or whether there's a WHOOP escalation contact above the standard support queue.