u/Apprehensive-Fig1509

Hi all - I'm wondering if anybody else is having an issue with national grid billing right now.

Last month, was pleasantly surprised with a $140 credit to my account. Awesome! Must have been overcharging us for the winter, this is our refund - which I assumed because I had recieved a letter in the mail that stated our bill was being estimated and since rates were SO HIGH this winter, at least double what they were last year, surely we couldn't have been overcharged.

Check my account today for this months statement and it's almost 1k, when monthly utilities have been around 270-290ish for the last couple months. What the fuck. Surely this is a mistake.

I just called and apparently it's not a mistake but we were actually UNDERCHARGED this winter (when, again, our rates have been at least twice that of last years with no change in usage) and they've taken the difference from the estimated bill of November-April to the actual and now we owe 1k with no notice. What the fuck?

I don't know what to do here. I asked to see what the difference was and the girl on the phone just said "check your bills". They're exactly the fucking same as they were when I paid them. I want to puke.

Can they do this? I plan on emailing them asking for more information and copies of the bills they're talking about - but is anyone else having this issue right now? I've lived up here for years and this is the first time I've had anything like this happen with them.

Hi all - I'm wondering if anybody else is having an issue with national grid billing right now.

Last month, was pleasantly surprised with a $140 credit to my account. Awesome! Must have been overcharging us for the winter, this is our refund - which I assumed because I had recieved a letter in the mail that stated our bill was being estimated and since rates were SO HIGH this winter, at least double what they were last year, surely we couldn't have been overcharged.

Check my account today for this months statement and it's almost 1k, when monthly utilities have been around 270-290ish for the last couple months. What the fuck. Surely this is a mistake.

I just called and apparently it's not a mistake but we were actually UNDERCHARGED this winter (when, again, our rates have been at least twice that of last years with no change in usage) and they've taken the difference from the estimated bill of November-April to the actual and now we owe 1k with no notice. What the fuck?

I don't know what to do here. I asked to see what the difference was and the girl on the phone just said "check your bills". They're exactly the fucking same as they were when I paid them. I want to puke.

Can they do this? I plan on emailing them asking for more information and copies of the bills they're talking about - but is anyone else having this issue right now? I've lived up here for years and this is the first time I've had anything like this happen with them.