Athleta accounts compromised?
My Barclays/Athleta credit card had someone else’s bank account attached AND my account settings were changed while I was asleep!
I recently got a Barclays Athleta credit card and have only used it once. When I set up/accessed my online account for the first time, I went to schedule a payment and discovered that there was ALREADY a bank account saved for payments that does not belong to me.
I did not add this bank account. I don’t recognize it.
I called Barclays today and explained what I found. The representative seemed surprisingly unconcerned. He offered to remove the unknown bank account information and block that bank account from being added back.
But there’s another issue.
At 5:45 a.m. today, while I was asleep, my account was changed to paperless statements. I did not make this change.
I brought that up with the Barclays representative as well. He simply changed my preference back to paper bill and again seemed unconcerned about the fact that an account setting had been changed without my authorization.
So at this point I have:
*An unknown bank account somehow already attached to my brand-new credit card account.
*An unauthorized change to my statement preferences at 5:45 a.m.
*Barclays treating both issues as though they’re routine settings that just need to be corrected rather than possible account-security issues.
I’ve only used this card once, and this was my first time setting up/accessing the online account to make a payment. No way I’m adding my own personal bank info. Who knows where it’ll end up!
Has anyone else experienced anything like this with Barclays?
I’m particularly interested in whether this could indicate that my account was improperly linked to another customer, compromised before I established online access, or if Barclays has had known issues with account information being associated with the wrong customer.
At this point, I’m much more concerned about how these things happened than simply having Barclays remove the information and change the setting back.