Why is the customer service so bad for international customers?
Sorry for the rant, I’ve just recently had a new guitar day, it looks great, feels great, but unfortunately arrived with a string out and the bridge a bit loose. These things can happen in shipping or whatever that’s cool… but I needed a little bit technical advice and have had to chase for weeks, with scattered to now no reply.
When I wanted to spec up something before ordering I had some questions and got zero replies, and should have realised before ordering this would be the case after I’d paid.
I’ve seen a couple other posts here saying that CS has been similar for international customers, but great for domestic orders.
Time zone prevents calling up, I’ve tried the email forms and social media pages who finally got someone to email me back but they’re now silent. Can anyone help?
It’s really knocked the shine off what would have been a great experience.