Pearson VUE check in queue caused me to miss my aws exam. Has anyone experienced this? Is this allowed? Now I am not able to take nor reschedule or cancel my exam.
My exam was scheduled for today.
I completed the check-in process without any issues and joined the queue about 10 minutes before the scheduled start time. I waited for over 30 minutes, and by then I had reached No. 2 in the queue. However, that was about 20 minutes pass the actual exam time already (which was not due to my fault).
A "Reschedule" button appeared in the Pearson VUE app. I clicked it only to check whether there were any available slots later that same day in case the queue kept moving slowly. There were no available slots, so I had absolutely no intention of rescheduling. I wanted to take the exam immediately.
However, after viewing the reschedule page, there was no back button or any way to return to the exam queue. I was effectively stuck on that screen. A few minutes later, a dialog popped up saying that I could no longer reschedule through Pearson VUE and instructed me to close the app.
At no point did I confirm a reschedule or cancel my exam.
I did everything I was supposed to, i started check in in 30 minutes earlier, was done checking in 10 minutes earlier.
Yet somehow I ended up losing my exam attempt.
To make matters worse, I immediately tried to reschedule through the Pearson VUE website. It appeared to go through, but I never received a confirmation email. When I checked again shortly afterward, rescheduling was no longer available.
This has been incredibly frustrating and mentally exhausting. I paid for the exam fee, cleared my schedule, was fully prepared, and still couldn't take the exam because of what seems to be an issue not on my side. I even took leave to study for this.
I'm currently trying to contact customer service through phone calls but no one was available. i have sent an email by filling in their form too, hoping i will get an update on this...
Has anyone else experienced something similar? Were you able to get a free reschedule, refund, or have Pearson VUE acknowledge it was a system issue? Any advice would be greatly appreciated. Thanks.