How long is too long to wait for a broker to submit mortgage application?
Hi, Need a sense check on whether I am being overly sensitive or ambitious or if I should tell my mortgage broker to stand down and submit the application myself.
Timeline:
27 April offer accepted
30 April initial meeting with mortgage broker (recommended through estate agent)
Very quickly settled on HSBC because of a few complicating factors meaning they're our best option
By 5 May we had sent all requested documents to the broker. Documents sat in WeTransfer until the day of expiry when I reminded him to download them.
Since then, nothing seems to have happened. We've sent emails enquiring on progress and have received vague replies saying things are 'progressing' but never telling us that the application has been submitted. Today we pushed for a clear answer on whether he has submitted the application or not, and the reply was:
"Initial information has been provided to HSBC which is in process of being reviewed and then confirmation of agreement in principle. I expect this to be completed today and I can then complete the full application and provide your documents to them."
It's been 10 days since we gave him all the documents. We already secured an agreement in principle with HSBC ourselves at the point of making the offer in April. I was under the impression it would be a quick matter of pushing the AIP over the line with our supporting documents. The broker is terrible over email, using lots of words without answering questions clearly.
My question is: am I being unreasonable? We are not paying for his services (he takes commission from lender) so I expect he is working with a ton of people.
Would it be silly of me to tell him to stand down and just submit the application myself online today? It would take me half an hour and I could have done it a week ago. If this annoyed him what's the worst he could do given that he has our sensitive documents?