u/Awards_from_Army

Kind of a fluke situation here. Girlfriend's car (2021 VW Tiguan) was in for service at VW dealership A here in town. Apparently there was a flatbed truck from dealership B (out of state) that had come to dealer A to pick up a car. The flatbed truck reportedly backed into my girlfriends car, damaging the hood, bumper, and taking out a couple of the front camera / sensors. She's been driving a loaner that dealer A had given her for the planned service, so she at least still has a car for now.

So does this fall under the insurance of dealer A or dealer B? Should we involve her insurance? I feel like she shouldn't be expected to pay for any of the repairs or anything for a loaner / car rental while it's getting fixed. Is that realistic? Is it possible to avoid this getting added as an accident on a future carfax report?