[FOR HIRE] Experienced OFM QA Team | Chatter Coaching, KPI Systems, Performance Audits & Scaling Support
We’re a QA team with solid experience in the OFM space.
We help agencies improve chatter performance, build better systems, and create structure that actually helps teams grow and scale.
A lot of agencies focus heavily on hiring but struggle with consistency, quality control, coaching, and performance tracking once the team gets bigger. That’s where we come in.
What we can help with:
- QA systems for chat evaluations
- Chatter coaching and performance improvement
- KPI creation for chatters and supervisors
- Weekly and monthly assessments
- Audit systems and scorecards
- Tracking strengths and weaknesses of chatters
- Improving conversion, retention, and overall chat quality
- Supervisor workflows and monitoring systems
- Performance dashboards and tracking sheets
- SOPs and internal processes
We’ve worked closely with chatters and management teams, so we understand both the operational side and the day-to-day challenges agencies deal with.
If your agency is growing and you need more structure, better monitoring, or stronger coaching systems, feel free to message us.
Send over:
Agency size
Current setup
Main problems you’re facing
What kind of help you’re looking for
Open for consulting and long-term setups.