u/Babyboox0x0

Hi girls!

I’ve ran into a bit of an issue with one of my bridal bookings.

I’m fairly new to bridal makeup and I took on a bride however from the start of her booking I had a weird vibe if you know what I mean by that. By the by, I got her booked in , policies signed and my booking fee paid. Leading up to her paying the booking fee she had to wait until she got paid which I understood however every day leading she was messaging me asking if I still had that spot for her. A week after booking , she told me her and her bridesmaid have fell out so now she needs to take her off the booking and get the part of the booking fee paid for the bridesmaid back. I kindly explained that the booking fee remains however I can take the raining amount for that bridesmaid off the total. A day before her trial she messaged saying she has a cold sore but she’s still fine to come, I explained that as said in my policy I’d rather wait until the cold sore heals and then we can proceed with a trial just for hygiene reasons. I reassured her on the day of if she has a cold sore we can work around it somehow. I have then offered more dates for her trial and one day she wanted which I didn’t have available is the day I’m getting my car fixed as currently it’s not in the best state ( just my luck ). After explaining this I offered even more dates, to which she sent me lots of messages demanding her booking fee back as she needs the money and she can’t do the trial dates. I informed her that as stated in the policy which has been signed that her booking fee is non refundable, and that I’m more than happy to work out more dates for her trial. It’s got quite heated and I’ve remained professional on my side and quite honestly repeating myself and I’ve had to leave it for now as it’s going in circles. She’s trying to twist the scenario saying I’ve cancelled the booking when I haven’t at all, I’ve offered every possible date and her wedding day is still secured in my diary. She’s also stating that as I’ve used no products that she is entitled to her full booking fee back which isn’t the point of the booking fee, it’s reserving your specific date. I’d also like to note this booking has only been done within the last month, it isn’t a long term booking. She’s even threatened to go through the bank to which I calmly responded with saying if she feels best then she can do that as I have signed evidence of the agreement. I just need advice to see what steps I can take if this escalates further as I don’t want my business being slandered. My final message was very to the point hence why I’ve just ignored her last message ,

Sorry it’s a long read but I’d appreciate any help 🤍