u/BaristaTurbo

Hi everyone,

After having the Ooni Koda 2 Pro on my wishlist for a long time, I finally decided to buy it directly from Ooni Canada and was incredibly excited to receive it. Unfortunately, when I opened the box today, I noticed that the stone arrived chipped.

I’ll post some photos below for reference. I’m located in Toronto, and I was wondering if anyone here has gone through something similar or could kindly point me in the right direction regarding the best way to contact Ooni for a replacement stone.

I completely understand that shipping issues can happen, but I’m honestly pretty disappointed considering how excited I was for this oven to arrive.

Thank you very much in advance for any advice or help.
U/SaraOoni