NY state Medicaid
Had help filling recertification paperwork. 64 yr old disabled. Get an aid in morning and evening. Did recert last year, no issues. Got my monthly call from fidelis care july 1st and was told I became Medicaid ineligible on June 30. Tried calling local DSS to no avail. 20 times on the 1st 20 times on the 2nd. Get AI customer assistant. Transfers me and get recorded all agents are busy, try again later. I didn’t receive any notification I would be Medicaid ineligible( I get informed delivery from USPS so I know what I’m getting on any given day). No phone call. Local JCEO representative filled paperwork for me as my hands are useless. She then emailed recertification to DSS. AIDS can’t clock in because of this. Could not call today, July 3rd, they are closed for the holiday. Now I’m at a loss. Did some googling and found out I’m supposed to receive a letter 10 days before I used to become in eligible. Really don’t know what it could be. Just thought I’d at least get a notice so I could get this fixed. Oh, also got a call from the pharmacy saying they couldn’t bill my prescriptions either. Like I said, gonna try and call again on Monday. Just wondering if anybody experienced anything like this and what if any procedure to getting it fixed. Thanks in advance.