Two months hosting and I have no idea how you guys stand this business
I have support harrassing me to voluntarily give a full refund to a guest who cancelled last minute because "her dog has arthritis in his knees." Emails, phone calls trying to trick me into giving approval over $48.
Forces me to allow requests way in advance. Pushes instant booking aggressively. Removed the strict cancellation policy and yet will charge me should I ever cancel.
I lived in furnished rentals for four years and I know exactly what makes a good Airbnb. These guests are impossible to please.
Criticizing the tinest things, like a warped board in the fence or a hole in the yard which had already been backfilled with soil like these are legitimate issues.
Saying the fridge is "filthy" because there are (unexpired) condiments available and then leaving a four foot spray of bacon grease all over the stove.
Giving a negative review for "rough sheets" when there are five different linens to choose from.
Completely ignoring the checkout instructions and just leaving house keys on my back porch.
The company is adversarial and the guests are morons, I am either gonna raise my rates significantly or go back to medium term, this gig is not worth it.