Unable to set spending limit again.
Hello, I’m writing here because I can’t figure out how to contact Cursor support.I’ve had my spending limit set to $40 for months and never had any issues before.
Yesterday, I reached the $40 limit and Cursor automatically charged my card almost instantly... it was so fast I was like… calm down, I’m not ready yet XD
Today, I wanted to raise my spending limit to continue working, but Cursor says I can’t because I supposedly have more than 2 unpaid invoices.
The problem is that, because I only put money on my card when needed, sometimes Cursor can’t charge it immediately and marks the invoice as “Uncollectible.” That would already be fine if the actual amount was clearly shown, but instead I just see “Uncollectible” with an amount of $0.00. I have to open every single invoice manually just to see the real amount.
The even more frustrating part is that most of those “uncollectible” invoices were already paid automatically the following month. So now I’m stuck manually opening every invoice and checking month by month whether it was eventually paid or not.
On top of that, Cursor still gives me the option to pay some of those invoices again even when they already appear to be paid, which makes the whole process even more confusing.
At this point, without proper support, I honestly don’t care anymore and probably won’t use the extra spending limit feature again. If Cursor cannot clearly show me what I actually owe right now, that shouldn’t become my problem.
I can clearly see May, April, and March marked as fully paid, while February, January, and December contain a mix of “uncollectible” and paid invoices. It would take only seconds to understand what I still owe, if I even owe anything at all, if the uncollectible invoices simply displayed the correct amount directly in the list.
Instead, they all show $0.00, forcing me to manually open every invoice one by one just to inspect them.
Honestly, this is unacceptable UX. If I owe money to Cursor, then just show me clearly what I currently owe. I shouldn’t have to play investigator because the billing UI is confusing. Sorry.
What’s happening? How can I contact support to get this fixed?
Thanks for the help.