How to tell if preventive maintenance was done?
We had a new build in 2020 with a builder grade unit installed. In 2024 we had problems and called a local HVAC company. This was a text from the owner:
“heard back from Rheem on your AC. Call me when you can.
- when unit was purchased there was no unit guarantee. So they will not change unit. But give compressor and coil to install…basically new unit.
-3 wk lead time on coil and 4.5 wk lead time on compressor
-$500 shipping and handling fee”
Paid $7,000 for an Amana 17.2 SEER with lifetime warranty. We recently had them come for preventative maintenance for spring service with a $300 annual fee. I had a family member at our house and they said the whole visit seemed off. I checked the ring doorbell and the tech was inside our home from doorbell ring to leaving in 2.5 minutes and brought in no tools or equipment. They never turned our unit off, confirmed with smart thermostat, and when I checked outside the ground was wet and they used our hose, but the back panel was dirty and had cobwebs like it was never removed. The invoice left only said “unit is healthy at time of service.” I requested more detail and got this:
Our skilled technicians tune up any brand of furnace. Keep your furnace running smoothly with a 20 point inspection and a tune-up.
Our trained technicians will advise you of any items needing repair, before they become major issues compromising your comfort.
Change customer supplied filter
Clear drain line
Wash condenser
Check dual run capacitor
Test contactor
Check refrigerant pressures
Check temperature drop
Inspect lineset insulation
Test condenser motor
Test compressor
Check indoor coil for leaks
Filter 20x25x1
Customer provided. Clean. Left in place.
Custom Job
Pres320/119R410,C-8.2a,fan0.8a
Cap45/5,contact-19
Indoor-4a
Is there any way to tell what was actually done? I don’t want to accuse them of doing bad work if they are doing what they say. The owner called and basically said they appreciated my concern and are developing a checklist for future customers so they aren’t confused on the service.