Keeta is literally the worst delivery service I have experienced!
I need to start of with saying Keeta was a great app, with many offers as compared to most other food delivery apps in UAE. I have ordered multiple times from Keeta until I faced a challenge recently.
As usual I ordered a bunch of food to my workplace and delivery showed nominal time.
I received a whatsapp message from the driver from a non UAE number, saying, "He will ask me something and I can hold him accountable for what he asks me." I was super confused and I ignored. When the order arrived a whatsapp call from the same number and another message that order was here. I went to pick up the order, and to my surprise the delivery driver asked money. I informed I have already paid through the app, and if its a tip, ill pay if required through the app itself as I did not want to be scammed by anyone.
He said payment is for "Salik" (Road toll).....
I knew there was something fishy about this, because no delivery driver asks for salik, as we pay delivery fee which is calculated including tolls that may come across while delivering.
He refused to give the order without paying him extra for the toll. The driver left with the order and he marked the order as delivered in the app.
This makes me question what sort of delivery driver check does Keeta do while recruiting drivers.
Its been days seen I kept raising a complaint for this and not receiving any resolution or a refund for the order. And it wasn't even a small order. I had ordered for over 6-7 people at my work.
I'm done...