u/Big_Chart8037

We booked a VRBO for the night of the 3rd and the 4th, when we got there the upstairs where our parents and kids would have slept the AC wasn't working. We messaged the host thru the app and they sent someone out to check it out and it turned out to be an issue that can't be fixed during our stay. It's 95° where we are at and it was unbearable and unable to sleep upstairs because of how hot it is, the company the host uses to manage the cabin brought us a box fan but that's all the compensation we received. How should I go about a refund of some sort? We ended up having to book a local hotel room just for family to sleep.