Exclamation marks?
Today my boss scolded me for using exclamation marks in emails. He says it comes across as "angry." (This was in response to an email that said something to the effect of "Thank you! Please sign and return. Then I'll send it to corporate!" Followed by another paragraph with no exclamation marks.). He was upset at the thought that I might be using exclamation marks in emails to the customers.
Are the exclamation marks a generational thing, or an autistic thing or something? I've worked customer service for my entire adult life and never had a problem until now. I always thought of them as being a way to signal that I'm outgoing (which I'm not, but you have to pretend you are to be employable these days) and eager to help (lol).
I can't quite put my finger on why this upsets me so much. Maybe because I put so much effort into pretending to be friendly, and this guy is telling me I'm doing it badly?