Gift card replacement
Last year I got a CT gift card for Christmas. Didn’t go to use it until June. The store said it expired and I was like uh what? Then I contacted the number on the back and she told me the card was used in January in Quebec. I said impossible, I live in Toronto and was not in Quebec in January.
They sent it to the investigation team. They finally agreed to send me a new gift card. I confirmed my address. 3 months pass and I have not received the new gift card. I reached out and they agreed to cancel the one they issued in June and send a new one. I still have not received it but it’s just been 2 weeks so it may still come.
Just curious if anyone has had this experience?
Gift card was originally purchased in Cobourg end of Nov/beg of Dec 2025.